You may receive an error message that reads "Cannot control the Dirac Live Processor." There are a few different causes to this issue, but it is often easily fixed.
- There is no sound stream open inside the Digital Audio Workstation (DAW) or plug-in host where the Dirac Processor is running.
- Gaps in playback for the sound stream (like when a song ends) can also lead to stutters or problems reading the stream.
- Connection between Dirac Live® app and Dirac Processor is inconsistent.
- Connection between Dirac Processor and DAW or plug-in host is inconsistent.
- A network port used by your DAW is being blocked.
- Be sure to have content playing back inside your DAW or plug-in host when opening the Dirac Processor and Dirac Live® app.
- Steps for this can be found here: Dirac Processor Plugin - Quick Start Guide - Dirac Live Support - Confluence
- We also offer a gapless 30 minute .mp3 that can be used to keep the sound stream open for the duration of calibration.
- Restart the DAW or plug-in host where the Dirac Processor lives, as well as the Dirac Live® app.
- See whether a different DAW allows communication between the Processor and Dirac Live®. Run the measurement and filter export process in this second DAW and use the filters in your primary DAW. (Filters are saved on a per-computer basis and are usable between instances of the Processor.)
- If the problem recurs after a software restart and when the sound stream is guaranteed open, try rebooting your device and reconnecting input/output cables.
- Some DAWs require specific ports to be open for proper operation. Enter your network/firewall/router settings and open the port required by the application.
- JRiver: Port 11113