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  • Ensure that both the device running the Dirac Live application and the AVR or Processor are connected to the same network, with full internet connectivity.
  • Connect your devices to your router via ethernet.
    • NAD units tend to have more consistent connection via wireless network connection. Try restarting your unit and connecting to wifi before accessing it with Dirac Live.
  • Manually set your DNS addresses to 8.8.8.8 and 8.8.4.4 (Google Public DNS). This is very effective for resolving license refresh issues.
  • Deactivate any VPN connections on your network or devices where you will be running calibration.
  • Switch Windows network type to Private from Public.
  • Reduce complexity in your connection chain. If you are connecting the device to your network or computer through multiple stages, switches, or cables, please simplify this arrangement to the minimum number of transfers with the shortest cables. Reroutes and long cables can lead to timeouts.
  • Temporarily disable your desktop firewall or network security software to complete the measure and filter export process, and then reactivate it.
  • Enable UPnP/File Sharing/Network Discovery on your router and all devices in your Dirac chain.
  • Restart your AVR or Processor and the device hosting the Dirac Live application.
    • In extreme instances, a factory reset of your AVR might help.
  • Update to the latest firmware available for your device, as well as the latest Dirac Live or Processor (if applicable) version.